Privacy Policy

Privacy Policy

(Last updated: 17 October 2026)

This Privacy Policy describes how we collect, use and disclose your personal information when you visit or use our Services, make a purchase from us, or otherwise communicate with us (collectively, the "Services"). In this Privacy Policy, “you” and “your” means any user of the Services, including customers, website visitors, account holders and other individuals whose personal information we process.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood this Privacy Policy. Where required by applicable law, we will obtain your consent before processing your personal information for specific purposes. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

What information we collect

We may collect the following categories of personal information:

Information you provide directly to us:

•       Any personal details you type in and submit, such as name, postal address, email address and phone number;

•        Order and transaction information including your products purchased, payment status, billing address, shipping address, payment confirmation, returns, exchanges and related correspondence;

•        Any account information such as your username, password and security questions;

•        Shopping activity, including the products you view, add to your cart or add to a wishlist;

•        Information you provide when contacting customer support;

•        Reviews, feedback, survey responses, or other content you choose to submit; and

•        Any other information you voluntarily provide to us.

Payment information

Payments will be processed by third-party payment providers. We do not store full payment card details on our own systems. However, our payment processors may collect and process payment information, such as card or bank account details, billing information and payment authentication data, in accordance with their own privacy policies.

Information collected automatically

When you access or use the Services, we may automatically collect certain information about your device and your interaction with the Services, including:

•        Your IP address;

•        Device type and operating system;

•        Browser type and language;

•        Network and connection information;

•        Referring and exit pages;

•        Pages or products viewed;

•        Links clicked;

•        Dates and times of access;

•        Approximate location derived from your IP address; and

•        Other information about how you use and interact with the Services.

We collect this information using cookies, pixels, web beacons, software development kits, analytics tools and similar technologies.

Information obtained from third parties

We may receive information about you from third parties, including:

•      Shopify or other companies that support and operate our website;

•      Payment processors and fraud-prevention providers (who collect payment information);

•      Shipping, fulfilment, and delivery providers;

•      Advertising, analytics, and marketing providers;

•      Social media platforms, where you interact with us through those platforms; and

•      Other service providers that collect or process information on our behalf.

Information obtained from third parties will be handled in accordance with this Privacy Policy and applicable law. We are not responsible for the privacy practices of third parties that operate independently from us.

Cookies and similar technologies

We use cookies and similar technologies to operate, secure, and improve the Services.

Cookies are small text files placed on your device when you visit a website. They may allow us to remember your preferences, maintain your shopping cart, understand how visitors use the Services and provide relevant content or advertising.

We may use the following types of cookies:

•      Essential cookies: Necessary for the operation, security, and functionality of the Services;

•      Functional cookies: Used to remember your preferences and choices;

•      Analytics cookies: Used to understand how visitors use the Services and improve performance; and

•  Advertising or tracking cookies: Used to deliver more relevant advertising and measure the effectiveness of marketing campaigns.

Some cookies are deleted when you close your browser, while others remain on your device for a specified period or until you delete them.

You can control or disable cookies through your browser settings. Where required by law, we will ask for your consent before using non-essential cookies. Disabling certain cookies may affect the functionality, security or availability of some features of the Services.

Our website is hosted and operated using Shopify’s e-commerce platform. Shopify may use cookies and similar technologies to operate, secure, and improve the website and its services. For more information about Shopify’s use of cookies, please visit:
https://www.shopify.com/legal/cookies

How we use your information

We may use your personal information for the following purposes:

Providing and managing the Services

•        Processing and fulfilling your orders;

•        Processing payments through our payment providers;

•        Arranging delivery, returns and exchanges;

•        Creating and managing your account;

•        Sending order confirmations and other transaction-related communications;

•        Providing customer support;

•        Enabling product reviews and other features; and

•        Performing our obligations under a contract with you.

Improving and operating our business

•        Operating, maintaining and improving the website and Services;

•        Understanding how users interact with the Services;

•        Personalising your experience;

•        Conducting analytics, testing and research;

•        Developing new products, services and features; and

•        Maintaining records of our communications and transactions.

Marketing and advertising

Subject to applicable law and your preferences, we may send you marketing communications about our products, services, offers, and promotions by email, SMS or other channels.

We may also use personal information to personalise advertising on our website and other websites or platforms.

You can withdraw your consent or unsubscribe from marketing communications at any time by:

• Clicking the “unsubscribe” link in a marketing email;
• Replying “STOP” to an SMS marketing message, where applicable; or
• Contacting us at info@lsnstandard.com.

Even if you opt out of marketing communications, we may continue to send you non-promotional messages relating to your account, orders, payments, or other transactions or to fulfil customer service and after sale obligations.

Security, fraud prevention, and legal compliance

We may use your information to:

•        Detect, prevent, and investigate fraud, abuse, unauthorised activity and security incidents;

•        Protect the rights, property, and safety of our business, customers and others;

•        Verify your identity where appropriate;

•        Enforce our terms, policies, and agreements;

•        Comply with applicable laws, regulations, court orders, and legal processes; and

•        Establish, exercise, or defend legal claims.

Legal bases for processing

Where required by applicable law, we rely on one or more of the following legal bases to process your personal information:

•        Performance of a contract: For example, to process and fulfil your order;

•        Legal obligations: To comply with legal, tax, accounting, and regulatory requirements;

•       Legitimate interests: To operate, secure, improve, and market our business, provided that our interests do not override your rights;

•        Consent: Where we ask for your consent, such as for certain marketing or non-essential cookies; and

•        Protection of vital interests: Where necessary to protect someone’s life or safety.

You may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

How we share personal information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy, including:

•        Shopify and other website hosting or e-commerce providers;

•        Payment processors and fraud-prevention providers;

•        Shipping, fulfilment, and delivery providers;

•        Information technology, cloud storage, analytics, and customer-support providers;

•        Marketing, advertising, and communications providers;

•        Professional advisers, such as lawyers, accountants, insurers, and auditors;

•        Government authorities, regulators, law enforcement agencies, or courts where legally required;

•        Business partners where necessary to provide requested services; and

•      A buyer, investor, or successor in connection with a merger, acquisition, financing, reorganisation, sale of assets, bankruptcy, or similar business transaction.

We may also disclose information where you direct us to do so, request disclosure, or otherwise provide your consent.

We do not sell your personal information for money. However, certain advertising or analytics activities may be considered “sharing” or “selling” under some privacy laws. Where applicable, you may have the right to opt out of such activities by contacting us at info@lsnstandard.com.

Third party websites and links

The Services may contain links to websites, applications, or services operated by third parties. We are not responsible for the privacy, security, or content of those third parties.

If you visit a third-party website or use a third-party service, you should review its privacy policy and terms carefully before providing any personal information. Our inclusion of a link does not constitute an endorsement of the third party or its services.

Information you post on public or semi-public platforms, including social media, may be visible to others and may be used by those platforms in accordance with their own policies.

International transfers

Your personal information may be transferred to, stored in, or processed in countries outside the country in which you live, including countries that may have different data-protection laws.

Where required by applicable law, we will use appropriate safeguards for international transfers, such as:

•        Adequacy decisions;

•        Standard Contractual Clauses approved by the European Commission;

•        The UK International Data Transfer Agreement or Addendum; or

•        Other legally recognised transfer mechanisms.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

•        Provide the Services;

•        Maintain business and transaction records;

•        Comply with legal, accounting, tax, and regulatory obligations;

•        Resolve disputes;

•        Prevent fraud and misuse; and

•        Establish, exercise, or defend legal claims.

The appropriate retention period depends on the nature of the information, the purpose for which it was collected, and applicable legal requirements. For example, order and transaction records may be retained for as long as necessary to comply with tax, accounting, consumer-protection and other legal requirements. Account information may be retained while your account remains active and for a reasonable period afterward.

When personal information is no longer required, we will securely delete it, anonymise it or otherwise dispose of it in accordance with applicable law.

Security

No method of transmission or storage is completely secure. We cannot guarantee the absolute security of your personal information, particularly while it is being transmitted over the internet. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

You are responsible for keeping your account credentials confidential. Please contact us immediately if you believe your account or personal information has been compromised.

Children’s privacy

The Services are not directed to children, and we do not knowingly collect personal information from children under the age required by applicable law.

If you believe that a child has provided us with personal information, please contact us at info@lsnstandard.com. If we learn that we have collected such information without appropriate consent, we will take reasonable steps to delete it.

Your rights and choices       

Depending on where you live and subject to applicable law, you may have the right to:

•        Request access to the personal information we hold about you;

•        Request correction of inaccurate or incomplete information;

•        Request deletion of your personal information;

•        Request restriction of processing;

•        Object to certain processing activities;

•        Request data portability;

•        Withdraw consent where processing is based on consent;

•        Opt-out of direct marketing communications;

•        Opt-out of certain targeted advertising or sharing activities; and

•        Lodge a complaint with a relevant data-protection authority.

To exercise your rights, contact us at info@lsnstandard.com.

Please include enough information for us to identify you and understand your request. We may need to verify your identity before completing your request. We will respond within the time period required by applicable law.

You will not be discriminated against for exercising your privacy rights. In some circumstances, we may be unable to fulfil a request where an exception under applicable law applies. If this happens, we will explain the reason where legally permitted.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and take any other steps required by applicable law.