Refunds & Returns Policy
Return Policy
Returns
If you change your mind about your purchase, you may request a return within 14 days of receiving your order by contacting us at info@lsnstandard.com.
To help minimise avoidable returns, please contact us by direct message or email before placing your order if you are unsure about sizing, measurements or fit. We would be very happy to help you choose the most suitable size and minimise the need for returns.
Our returns are processed in Hong Kong, where our return operations are based. For this reason, approved returns must be sent to a return address in Hong Kong. We will provide the relevant address and full return instructions after your return request has been approved.
For change-of-mind returns, you are responsible for the cost of returning the item to Hong Kong, including any applicable international postage, customs duties, import taxes, brokerage fees or other return-related charges.
Original shipping charges, return shipping costs, customs duties, import taxes, brokerage fees and other import-related charges are non-refundable, except where applicable law requires otherwise.
Refunds will be issued for the amount paid for the return item and in the same currency used for the original transaction. The amount received in your local currency may differ because of exchange-rate fluctuations or fees charged by your bank, card issuer or payment provider. We are not responsible for exchange-rate movements or fees charged by your bank, card issuer or payment provider.
To request a return, please email us at info@lsnstandard.com with:
- Your order number;
- The item or items you wish to return; and
- The reason for the return.
We will provide return instructions, including the applicable return address in Hong Kong. Please do not send any item to our registered office or to any other address unless we have confirmed the address in writing.
If your return meets the requirements in this policy, we will confirm the return instructions. We recommend sending the item within 5 days of receiving our return instructions and retaining proof of postage.
Your refund will be processed after we receive and inspect the returned item.
Return Conditions
To qualify for a change-of-mind return, an item must be:
· Unworn and unused;
· Unwashed;
· Free from marks, stains, odours or damage;
· Returned with all original tags attached;
· Returned in its original packaging, where reasonably possible; and
· Returned with the relevant order information.
Please take care when trying on garments. You may inspect an item only to the extent reasonably necessary to assess its size, fit and condition. Where permitted by applicable law, we may refuse a refund if an item has been used, worn, damaged or handled beyond what is reasonably necessary for that purpose.
Items that are personalised, altered, made to order, or identified as non-returnable at the time of purchase are not eligible for a change-of-mind return, except where the item is faulty, damaged, incorrectly supplied, or where applicable law provides otherwise.
Return Shipping
Unless an item is faulty, damaged or incorrectly supplied, the cost of returning an item is your responsibility. This includes the cost of return shipping to Hong Kong and any applicable customs duties, import taxes, brokerage fees or other return-related charges.
Please package the item carefully, as you are responsible for ensuring that it is safely returned to us. To the extent permitted by applicable law, we are not responsible for items that are lost or damaged while being returned to us.
We recommend using a tracked or insured delivery service and keeping your proof of postage until your return has been completed.
We will not accept return parcels sent cash on delivery or marked “freight on delivery”.
This section does not affect any rights you may have under applicable law, including where we are required to bear the return cost or risk for faulty, damaged or incorrectly supplied goods.
Refunds
Once we receive and inspect the returned item, we will let you know whether the return has been approved.
Approved refunds will be issued to the original payment method and will generally be processed within 14 business days by Shopify after we approve the return. Your bank or payment provider may require additional time to credit the refund to your account.
Refunds will be made in the same currency and for the same amount processed for the original transaction. The amount received in your local currency may differ because of exchange-rate fluctuations. We are not responsible for exchange-rate movements or fees charged by your bank, card issuer or payment provider.
For change-of-mind returns, original shipping charges, return shipping costs, customs duties, import taxes, brokerage fees and other import-related charges are non-refundable, unless applicable law requires otherwise. Customs duties and import taxes may need to be reclaimed directly from the relevant customs authority.
We may delay a refund until we receive the returned item.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged or incorrect, please contact us at info@lsnstandard.com as soon as reasonably possible. Please provide your order number, details of the issue and photographs or other supporting information, where available.
We will assess the issue and, if an item is faulty, damaged or incorrectly supplied, we will provide the remedy required by applicable law. Depending on the circumstances, this may include repair, replacement, refund or reimbursement of reasonable return shipping costs.
We may request reasonable information or photographs to help us assess the issue, but this will not affect or limit any statutory rights you may have.
Please do not return a faulty, damaged or incorrect item unless we have provided return instructions, unless applicable law requires otherwise.
Statutory Rights
This policy applies to change-of-mind returns and does not affect any statutory cancellation, refund, warranty or other consumer rights available to you under the laws of your country or state.
Nothing in this policy excludes, restricts or limits any rights, remedies, warranties, conditions or protections that cannot lawfully be excluded or limited under applicable law. Where this policy conflicts with a mandatory legal right, the applicable legal right will apply.