Where customs duties, import taxes or other import-related charges apply, we will pay or arrange payment of those amounts on your behalf, where applicable. You should not normally be required to pay those charges again when your order arrives.

However, payment or arrangement of these amounts does not guarantee customs clearance. Customs authorities or couriers may delay, inspect, hold, refuse, return, seize or destroy an order, or request additional information or payment.

You are responsible for providing accurate and complete delivery, billing and customs information and for responding promptly to reasonable customs or courier requests. We are not responsible for additional amounts imposed after checkout that were not included in the amounts paid or arranged by us, except where applicable law requires otherwise.

We ship internationally, subject to the delivery destinations and restrictions displayed at checkout. Available shipping methods, delivery destinations, estimated delivery times and shipping charges will be shown at checkout.

Unfortunately, we cannot deliver to every country, region or address, and we cannot deliver to PO Boxes or similar addresses.

Orders that are not pre-orders or Round 2 products will normally be dispatched within 1–3 business days after we receive and accept your order, unless a different timeframe is stated on the relevant product page, at checkout or in these Terms and Conditions.

Pre-order products, including products identified as “Round 2”, have separate dispatch timeframes. Please refer to the relevant product page before ordering. For example, a product page may state:

• Round 1: Estimated to dispatch within 1 week of ordering.
• Round 2: Estimated to dispatch within 6 weeks of ordering.

These timeframes relate to dispatch only and do not include the delivery time after dispatch. Delivery estimates will be shown at checkout or in your dispatch confirmation. Please note that delivery may take longer because of customs clearance, courier delays, weather, public holidays or other circumstances outside our reasonable control.

If items in your order have different dispatch timelines, they will be dispatched separately as they become ready. This means your order may arrive in more than one parcel, but you will not be charged an additional shipping fee solely because your order is split into multiple parcels.

This is our first launch, and our current shipping rates reflect the costs charged by our global logistics provider. As we grow, we promise we will use our best endeavours to review our shipping options and work with partners to bring these costs down wherever possible. We truly appreciate your understanding and support as we work towards offering more affordable delivery.

Once your order has been dispatched, we will send you a dispatch confirmation email with tracking information, where available.

We accept the payment methods available at checkout, which may include major credit and debit cards, Shop Pay, Apple Pay and Google Pay. Available payment methods may vary depending on your location, currency and payment provider.

Please take a moment to check your order, billing information, delivery address and contact details carefully before submitting your order. As we aim to process orders quickly, we may not be able to make changes once your order has been processed.

If you need to request a change or cancellation, please contact us at lsn@lsnstandard.com as soon as possible. We will do our best to help, but we cannot guarantee that changes or cancellations will be possible.

Yes. Once you submit your order, we will email you to confirm that we have received it and provide you with an order reference number.

This email confirms receipt of your order but does not mean that your order has been accepted. Your order will be accepted, and a contract will be formed, when we send you a dispatch confirmation email, unless applicable law provides otherwise.

If you do not receive an email, please check your spam or junk folder. You can also contact us at lsn@lsnstandard.com and we will be happy to help.

We hope you love your purchase. If you change your mind, you may request a return within 14 calendar days of receiving your order by contacting us at lsn@lsnstandard.com.

To qualify for a change-of-mind return, the item must generally be:

• Unworn and unused;
• Unwashed;
• Free from marks, stains, odours or damage;
• Returned with all original tags attached;
• Returned in its original packaging, where reasonably possible; and
• Returned with the relevant order information.

Some personalised, altered, made-to-order or non-returnable items may not be eligible for a change-of-mind return. Please see our Return Policy for full details.

Please email lsn@lsnstandard.com with:

• Your order number;
• The item or items you wish to return; and
• The reason for the return.

If your return is approved, we will provide full return instructions, including the applicable return address in Hong Kong. Please do not send an item to any address unless we have confirmed it in writing.

For change-of-mind returns, you are responsible for the cost of returning the item to Hong Kong, including any applicable postage, customs duties, import taxes, brokerage fees or other return-related charges.

We recommend sending the item within 5 days of receiving our return instructions and keeping your proof of postage.

We will process your refund after we receive and inspect the returned item and approve the return.

Approved refunds will generally be processed by Shopify within 14 business days of approval and issued to the original payment method. Your bank or payment provider may need additional time to credit the refund to your account.

Refunds will generally be made in the same currency and for the same amount processed for the original transaction. The amount you receive in your local currency may differ because of exchange-rate fluctuations or fees charged by your bank, card issuer or payment provider.

Original shipping charges, return shipping costs and other return-related charges are generally non-refundable for change-of-mind returns, except where applicable law requires otherwise.

Each product page includes relevant sizing or measurement information where available. If you are unsure about sizing, measurements or fit, please contact us by direct message or email at lsn@lsnstandard.com before placing your order. We would be very happy to help you choose the most suitable size and minimise the need for a return.

We make reasonable efforts to display product colours as accurately as possible. However, colours may appear differently depending on your device, screen or display settings.

Measurements and sizing are provided as a guide only. Fit and sizing may vary between products and styles.

Restocks are not guaranteed. As such, if you have an eye on an item - don't leave it in your basket for too long! We recommend signing up for restock notifications where available or following us on social media for updates.

We have tried to include as many delivery locations as possible.  However, if you cannot find your location at checkout, please email us at lsn@lsnstandard.com. We will do our best to explore whether a delivery route can be arranged for you, although we cannot guarantee that delivery will be possible. 

No - you may be able to check out as a guest. Account features and availability may vary depending on the Website and the checkout options available to you.

Please refer to our Privacy Policy for full details on how we collect and use your information and how cookies and similar technologies are used.

We'd love to hear from you. For all partnership enquiries, please email lsn@lsnstandard.com.

If you cannot find the answer you are looking for, please contact us at lsn@lsnstandard.com. We are always happy to help.